FAQ

TICKET PRE-SALE INFORMATION
 
I WANT TO GET FIRST ACCESS TO TICKETS FOR JEFF LYNNE’S ELO 2018 UK & IRELAND TOUR DATES, HOW DO I DO THIS?

You need to have pre-ordered the Jeff Lynne’s ELO Wembley or Bust (available on 2CD, 2CD/DVD, 2CD/Blu-Ray and 3LP formats) through the Official Music Store before 4:00pm GMT on Tuesday 14th November 2017
 
Or
 
You need to have registered via the No Purchase Necessary form hosted on the Official Music Store before 4:00pm GMT on Tuesday 14th November 2017.
 
 
WHEN WILL I GET MY PRESALE ACCESS CODE?
 
If you purchased an album, or registered via the form, you will receive an email by 6:00pm GMT on Tuesday 14th November containing your unique presale code, a link to the presale and details of the UK & Ireland dates. Please check your inbox and junk folder carefully on/after this date and retain this email.
 
WHEN DOES THE PRESALE OPEN?
 
These emails invite you to purchase tickets in our exclusive presale window, running between 8:00am GMT Wednesday, 15th November 2017 and 8:59am GMT Friday 17th November 2017
 
Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.
 
HOW DOES THE CODE WORK?
 
Each code is only valid for the UK & Ireland dates and can only be used once to purchase maximum 6 tickets.
 
Please keep the email containing your presale link and passcode safe, ready for the presale.
 
HOW DO I REDEEM MY CODE?
 
The presale period opens at 8:00am GMT Wednesday, 15th November 2017
 
Simply follow the link provided in your email, which will take you to a designated presale page on Ticketmaster.co.uk and select the date or venue you would like to purchase tickets for and enter your presale passcode into the box provided when prompted to do so.
 
Please ensure you are entering your passcode into the appropriate box.
 
I'VE PRE-ORDERED THE ALBUM BUT I HAVE NOT RECEIVED MY CODE YET, WHY?
 
You should receive your code by 6:00pm GMT on Tuesday, 14th November 2017, please check both your inbox and junk mail folders carefully to locate this email.
 
The code, along with all the tour details will be sent to the email address that you used when making your album purchase.
 
If you have not received this code by 6:00pm GMT on Tuesday, 14th November 2017 - please contact: http://elo.sandbaguk.com/support/home
 
Please quote your email address, full name – and we will verify your order and reply with your presale access code
 
Before getting in touch, please don’t forget to check your junk mail folder too just in case your email is in there!
 
I'VE ENTERED MY PRE-SALE CODE ON THE TICKETMASTER PAGE – BUT IT DOES NOT WORK.
 
WHAT SHOULD I DO?
 
If your code does not work - please contact: http://elo.sandbaguk.com/support/home
 
Please quote your email address, full name and the pre-sale code you were originally allocated.
 
We will reply as quickly as possible.
 
I'VE ENTERED MY PRESALE CODE ON THE TICKETMASTER PAGE – BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT.
WHAT SHOULD I DO?
 
If you have successfully entered your unique presale code, but are experiencing any issue completing your order – please submit your enquiry here:
 
The Ticketmaster team will be closely monitoring this to answer promptly.
 
IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?
 
One code is issued per customer to purchase maximum 6 tickets
 
I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?
 
In order to qualify for the ticket presale you need to order directly from the Official Music Store.
 
I’VE PRE-ORDERED THE ALBUM BUT WHAT IF I LIVE OUTSIDE THE UK?
 
This ticket presale is only valid for UK & Ireland 2018 dates and you are only eligible to access the presale if you have ordered an album for delivery in the UK & Ireland.
 
SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRESALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE WHICH OPENS AT 9:00AM GMT ON FRIDAY 17th NOVEMBER 2017.
 
GOOD LUCK!